2015-09-28Siamo molto felici di vedere che tanti nostri partner e utenti contribuiscono al 3CX Ideas App, sia postando nuove idee che votando quelle già on-line! The Ideas App è decisamente un ottimo canale per stare in contatto con la 3CX community e ascoltare i vostri suggerimenti.

Per migliorare questo aspetto, abbiamo deciso di trasformare Ideas App in un PHPBB Forum in inglese in modo da poter discutere con voi le vostree idee, cosa che non potevamo fare in precedenza. Avevamo anche trovato una falla nel nostro sistema di votazione che ora è stata risolta.

Oltre a tutto questo, con questo miglioramento non è più necessario fare il login con diverse credenziali! Ciò renderà la procedura molto più semplice e lineare per voi.

Abbiamo valutato le top 100 ideas e le abbiamo suddivise in quattro categorie: Done (Accolte), Rejected (Rifiutate), In-Progress e Under Consideration. Potete vedere di seguito di quali idee sono composte le liste.

Le idee che sono in stato “Under Consideration” stanno aspetando un vostro feedback. Andate subito a votare per loro, se pensate che siano valide, e sulla base dei vostri voti decideremo quali portare avanti.

Siamo impazienti di ricevere le vostre idee e parlarne con voi, quindi cominciate a postare!

Done
Queste funzionalità sono state inserite in release precedenti o lo saranno nel prossimo SP1 della v14

  • BLF lights should be RED / BUSY when Extension has DND stat – Done in SP1 as DND is now mapped to profile
  • Automatic callback if extension is busy
  • 3CX client for Windows Phone – Done, not few downloads and feedback!
  • Export extensions and outbound rules –
  • Calling into conference early – Now possible to call in early
  • Outgoing calls using call trigger CMD
  • Agent statistics unanswered and total
  • 3CXPhone compatible with USB headsets
  • Update import/export template – Has been extended in v14
  • Scheduled Conference Call Start Time flexibility
  • Out of Office Hours via BLF – using dial codes
  • Ability to change forwarding rules via web
  • Always permit 911 emergency calls independent of licensing
  • Call recording indication
  • Call focus stealing options are back in v12.5
  • Update BLF field within Phone Provisioning for Yealink T4x
  • Holiday Calendar
  • Add Personal Speed Dial Numbers to BLF of your own phone
  • Support for configuring different languages on each IVR (for Canada for example)
  • Support for configuring different voice mail language
  • Queue / Ringtone Distinctive Ring

In progress
Queste funzionalità verranno incluse nei futuri V14 Service packs:

  • Shared Park – Music on Hold to start where it left off
  • Wallboard for multiple queues – new switchboard will allow more configuration options to show queue stats
  • Allow managers to change logged in/out of queue of other users (SP3)
  • Change label “Self identification” to name
  • 3CX Smartphone clients to support video
  • Different Ringtone in 3CXPhone for Windows for Internal / External Calls
  • Do not play ‘Please transfer your call” after IVR choice is made

In consideration
Queste funzionalità sono in valutazione ed un sondaggio verrà presto inserito sul nostro blog!

  • More outbound rules
  • Ability to pause recording from the client
  • Voice mail to multiple people
  • Specify a different operator for every extension group
  • Schedule series of recurring conference calls
  • Web interface for Switchboard
  • Time based conditions for IVR prompts
  • Answer calls on locked Android phones
  • Copy settings of an existing extension
  • Skill Based Routing to set priority of each agent
  • Log agent out of queue after X missed calls

Rejected
Queste funzionalità non sono state accettate per diverse ragioni. Non hanno ricevuto voti sufficienti, sono complesse a livello architetturale o avrebbero reso la nostra interfaccia troppo complessa o poco chiara.

  • Announce Queue position in minutes – not possible
  • Ring Groups should ignore people set to away, even if forwarding rules are active
  • Agent stats in 3CXPhone – retrieve from reports
  • First time voice mail setup for new users
  • Voice mails for specific holidays
  • License limit prompt should not be played on inbound calls
  • Random/automatically changing caller ID
  • Outbound print to fax feature – use t38printer.de
  • Hunt by 2 in polling strategy – you have hunt by 3
  • Remove extensions from forwarding rules
  • When voice mail is disabled all references should be removed
  • See all legs in Call log Destination column
  • Show number instead of Makecall – use a supported phone to avoid this
  • SMS management via an SMS gateway – best use a web based SMS portal
  • Dial code to login/logout of specific queue
  • Allow CTI mode to manage multiple lines – use soft phone instead
  • Add support for multiple break in messages
  • Additional Custom Alert-info headers for distinctive ringing
  • Ability to temporarily stop emails
  • Ring extension when wait in queue exceeds X seconds – use separate queue
  • Skip voicemail greeting message – direct to leaving message
  • Display name for system extension
  • Enable configuration of outbound caller ID in Outbound Rule – Not possible at present
  • Switch the ability to transfer out of VM
  • Ring Group Department Mailbox – Just use additional extension
  • BLF button to monitor queue & status – use presence screen of 3CXPhone
  • Schedule ‘part days’ for out of office hours
  • Distinct ring tone per ring group
  • Allow queue announcements to interrupt hold music
  • Emergency Code state shown in Management Console or client