3CX is pleased to announce the new Google Contacts plugin for the 3CX CRM Integration module. With this plugin, users can integrate 3CX Phone System with Google Contacts so that when they  receive an inbound …

Microsoft Outlook, Salesforce, SugarCRM, Microsoft Dynamics & Sage Act! get 3CX telephony enabled with 3CX CRM integration module. London, 4 July 2011 – 3CX, international telecommunications developer of Windows-based PBX software, today announced the launch of its …

We are pleased to announce a new release of the 3CX Assistant for Version 9 which includes the long awaited and much requested CRM integration with Microsoft Outlook 2010.

3CX CRM Salesforce integration is now available with a separate installer that can be downloaded and installed with the 3CX Assistant Version 9. As a pre-requisite you need to install the latest version of the 3CX …

What is the Microsoft Dynamics CRM integration? The Microsoft Dynamics CRM integration allows looking for contact information in Microsoft Dynamics CRM and launching of outbound calls from the Microsoft Dynamics web interface. The …

3CX Assistant allows you to quickly launch calls by double clicking on an extension or a missed call. It also integrates with Outlook to allow you to quickly dial a number in your contact list. If using 3CXPhone, the call will be launched directly on the phone, but if using IP Phones you must configure 3CX Assistant to launch the call directly on the IP Phone using an HTTP post URL

3CX CRM Integration overview 3CX Assistant includes a CRM Integration module to allow it to integrate with Microsoft Outlook or Salesforce.com When a call arrives to your extension, you will be notified about it with a screen pop-up containing the information of the contact that is calling you. In order to do this, the CRM integration module searches in Microsoft Outlook Contact folder or Salesforce Contact and Lead tables. If the callerid matches an entry in the CRM application database, the contact’s information will be shown in the screen pop-up

The CRM API is designed to allow customers and developers to easily integrate with CRM applications. Essentially using this API you can do the following: Launch calls from your application Get notifications about the duration of a call Get notifications about inbound calls and pop up customer records based on Caller ID The API is built in to 3CX Assistant and as such requires 3CX Assistant to be installed on the machine on which you wish to use the CRM API. Communication between 3CX Assistant and your application is done by launching an executable with various options.

The CRM Plug In API is designed to allow customers & developers to easily integrate with CRM applications. Using this API you can do the following: Launch calls from your application Get notifications about the duration of …

Introduction 3CX Assistant CRM Integration allows Salesforce.com users to automatically dial contacts simply by clicking ‘Call this contact’. The call will be triggered and setup to the users desktop phone WITHOUT having to actually dial the …