Chiamata da un numero specifico cade dopo alcuni secondi

hot bit

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Ciao a tutti, un cliente mi ha chiamato per informarmi che, le chiamate arrivate da un numero specifico, cadono dopo alcuni secondi ( è già successo ogni tanto con altre numerazioni ), mentre le restanti funzionano correttamente. da cosa potrebbe essere dato questo problema? Di seguito il log ( i numeri di telefono appaiono con 3 asterischi alla fine, ho sostituito io le cifre per privacy ):

24/09/2020 10:03:21:502 | 4 | [CM503001]: Call(C:4): Incoming call from Line:10003<<0577248*** to <sip:[email protected]:5060>
24/09/2020 10:03:21:502 | 4 | [CM500002]: Call(C:4): Info on incoming INVITE from Line:10003<<0577248***:
Invite-IN Recv Req INVITE from 10.0.0.241:5060 tid=f70e810f845c6b18e Call-ID=245f0b32fcbc60a6:
INVITE sip:0552466***@10.0.0.164:5060 SIP/2.0
Via: SIP/2.0/UDP 10.0.0.241:5060;branch=z9hG4bKf70e810f845c6b18e
Max-Forwards: 70
Route: <sip:10.0.0.164:5060;lr>
Contact: <sip:0577248***@10.0.0.241:5060>
To: <sip:0552466***@10.0.0.164:5060>
From: <sip:0577248***@10.0.0.164:5060>;tag=81caacc52c
Call-ID: 245f0b32fcbc60a6
CSeq: 220242780 INVITE
Session-Expires: 3600
Min-SE: 1800
Allow: INVITE, ACK, BYE, CANCEL, REFER, NOTIFY, UPDATE
Content-Type: application/sdp
Proxy-Authorization: Digest username="10003",realm="3CXPhoneSystem",nonce="414d53595f6c52c980:9ae2800c215d103de73370bbbec9f293",uri="sip:0552466***@10.0.0.164:5060",response="af04e47f1d0cbb8828328abee8a694f7",algorithm=MD5
Supported: sdp-anat, timer, replaces
User-Agent: Mediatrix 4404/v42.3.986 44XX-TC-D2000-149
Content-Length: 218

v=0
o=MxSIP 544936809314904199 1222574566482434604 IN IP4 10.0.0.241
s=-
c=IN IP4 10.0.0.241
t=0 0
a=sendrecv
m=audio 5006 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

24/09/2020 10:03:21:502 | 4 | [CM505002]: Gateway:[Mediatrix 4400 Bri Gateway] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Mediatrix 4404/v42.3.986 44XX-TC-D2000-149] PBX contact: [sip:[email protected]:5060]
24/09/2020 10:03:21:502 | 4 | [CM503010]: Call(C:4): Making route(s) from Line:10003<<0577248*** to <sip:[email protected]:5060/UDP>
24/09/2020 10:03:21:502 | 4 | [Flow] Target endpoint for 8000 is RingAll:8000
24/09/2020 10:03:21:502 | 4 | [Flow] Call(C:4): has built target endpoint: RingAll:8000 for call from L:4.1[Line:10003<<0577248***]
24/09/2020 10:03:21:502 | 4 | [Flow] Target endpoint for 1000 is Extn:1000
24/09/2020 10:03:21:502 | 4 | L:4.1[Line:10003<<0577248***] target's endpoint Extn:1000 is Not Available/Not Registered
24/09/2020 10:03:21:502 | 4 | [Flow] Target endpoint for 1001 is Extn:1001
24/09/2020 10:03:21:502 | 4 | L:4.1[Line:10003<<0577248***] target's endpoint Extn:1001 is Busy
24/09/2020 10:03:21:502 | 4 | [Flow] Target endpoint for 1006 is Extn:1006
24/09/2020 10:03:21:503 | 4 | [Flow] Target endpoint for 1101 is Extn:1101
24/09/2020 10:03:21:503 | 4 | [Flow] Target endpoint for 1002 is Extn:1002
24/09/2020 10:03:21:503 | 4 | [Flow] Target endpoint for 1003 is Extn:1003
24/09/2020 10:03:21:503 | 4 | [CM503004]: Call(C:4): Route 1: from L:4.1[Line:10003<<0577248***] to T:RingAll:8000@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060]
24/09/2020 10:03:21:503 | 4 | [CM503027]: Call(C:4): From: Line:10003<<0577248*** (<sip:0577248***@cl000676.my3cx.it:5060>) to T:RingAll:8000@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060]
24/09/2020 10:03:21:532 | 9 | [CM503025]: Call(C:4): Calling T:RingAll:8000@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060] for L:4.1[Line:10003<<0577248***]
24/09/2020 10:03:21:533 | 9 | [CM503025]: Call(C:4): Calling T:RingAll:8000@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060] for L:4.1[Line:10003<<0577248***]
24/09/2020 10:03:21:611 | 9 | [CM503002]: Call(C:4): Alerting Extn:1006 by contact <sip:[email protected]:5060/UDP>
24/09/2020 10:03:21:611 | 9 | [CM505001]: Endpoint Extn:1006: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP1630 1.0.4.140] PBX contact: [sip:[email protected]:5060]
24/09/2020 10:03:21:613 | 9 | [CM503002]: Call(C:4): Alerting Extn:1002 by contact <sip:[email protected]:5060/UDP>
24/09/2020 10:03:21:613 | 9 | [CM505001]: Endpoint Extn:1002: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP1630 1.0.4.140] PBX contact: [sip:[email protected]:5060]
24/09/2020 10:03:38:561 | 5 | Currently active calls - 2: [3,4]
24/09/2020 10:03:41:555 | 4 | L:4.1[Line:10003<<0577248***] failed to reach RingAll:8000, reason No Answer
24/09/2020 10:03:41:555 | 4 | L:4.1[Line:10003<<0577248***] forwards call from RingAll:8000 to EndCall:EndCall based on rule
24/09/2020 10:03:41:564 | 9 | [CM503025]: Call(C:4): Calling T:EndCall:EndCall@[Dev:sip:[email protected]:5483;rinstance=c3af8da4b19a1b6c] for L:4.1[Line:10003<<0577248***]
24/09/2020 10:03:41:585 | 9 | [CM503003]: Call(C:4): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 10.0.0.16:5060
24/09/2020 10:03:41:586 | 9 | Leg L:4.2[Extn:1006] is terminated: Cause: 487 Request Terminated/INVITE from 10.0.0.16:5060
24/09/2020 10:03:41:590 | 9 | [CM503003]: Call(C:4): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 10.0.0.14:5060
24/09/2020 10:03:41:591 | 9 | Leg L:4.3[Extn:1002] is terminated: Cause: 487 Request Terminated/INVITE from 10.0.0.14:5060
24/09/2020 10:03:41:780 | 9 | [CM503002]: Call(C:4): Alerting EndCall:EndCall by contact <sip:[email protected]:5483/UDP>
24/09/2020 10:03:41:780 | 9 | L:4.4[EndCall:EndCall] has joined to L:4.1[Line:10003<<0577248***]
24/09/2020 10:03:41:782 | 9 | [CM503007]: Call(C:4): Line:10003<<0577248*** has joined, contact <sip:[email protected]:5060/UDP>
24/09/2020 10:03:41:782 | 9 | [CM503007]: Call(C:4): EndCall:EndCall has joined, contact <sip:[email protected]:5483/UDP>

Grazie in anticipo.
 
Ciao,
è curioso, ma dalle righe che hai postato vedo gtwy non supportati e telefoni con fw non supportato.
Quello che ti posso suggerire, oltre ovviamente ad usare unicamente apparati supportati, è fare una cattura WireShark e vedere chi è che chiude la chiamata
 

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