problemi configurazioni code

[anonymous]

Ciao, non mi funziona lo stumento code, ovvero: ho configurato una coda e ad esso ho associato un interno che risulta essere registrato (infatti fa e riceve chiamate).
alla coda è stato assegnato l'interno virtuale 400. ho messo nelle opzioni della coda che in caso di mancata risposta mi inoltri la chiamata ad un interno.
Ecco, la chiamata viene sempre inoltrata all'interno senza passare per la coda.questa risulta essere non registrata
avete idea del perchè?

grazie

12:07:13.034 CallCtrl:nRerouteReq [CM503005]: Call(67): Forwarding: Ext:Ext.102@[Dev:sip:[email protected]]
12:07:13.034 Call::RouteFailed [CM503015]: Call(67): Attempt to reach [sip:[email protected]:5060] failed. Reason: Not Registered
12:07:13.034 CallCtrl:nSelectRouteReq [CM503016]: Call(67): Target is not registered: HuntGrp400:101
12:07:13.034 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]
12:07:13.034 Extension:rintEndpointInfo [CM505001]: Ext.400: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Queue] Transport: [sip:127.0.0.1:5060]
12:07:13.034 CallCtrl:nIncomingCall [CM503001]: Call(67): Incoming call from Ext.400 to [sip:[email protected]:5060]
12:07:13.018 CallCtrl:nLegConnected [CM503007]: Call(66): Device joined: sip:[email protected]:40600;rinstance=6a297a3d16713b11
12:07:13.018 Extension:rintEndpointInfo [CM505001]: Ext.400: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] Transport: [sip:127.0.0.1:5060]
12:07:13.018 CallCtrl:nAnsweredCall [CM503002]: Call(66): Alerting sip:[email protected]:40600;rinstance=6a297a3d16713b11
12:07:12.471 CallCtrl:nSelectRouteReq [CM503004]: Call(66): Calling: Ext:Ext.400@[Dev:sip:[email protected]:40600;rinstance=6a297a3d16713b11]
12:07:12.471 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]
12:07:04.721 MediaServerReporting:TMFhandler [MS211000] C:66.1: 84.253.131.12:37506 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
12:06:57.643 CallCtrl:nLegConnected [CM503007]: Call(66): Device joined: sip:[email protected]:40600;rinstance=49276f2703368b6e
12:06:57.643 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:800
12:06:57.627 CallCtrl:nLegConnected [CM503007]: Call(66): Device joined: sip:84.253.131.12:5061
12:06:57.627 Extension:rintEndpointInfo [CM505001]: Ext.800: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] Transport: [sip:127.0.0.1:5060]
12:06:57.627 CallCtrl:nAnsweredCall [CM503002]: Call(66): Alerting sip:[email protected]:40600;rinstance=49276f2703368b6e
12:06:57.127 CallCtrl:nSelectRouteReq [CM503004]: Call(66): Calling: Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=49276f2703368b6e]
12:06:57.127 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]
12:06:57.127 Line:rintEndpointInfo [CM505003]: Provider:[mclink] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Sippy] Transport: [sip:10.0.0.4:5060]
12:06:57.127 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:800
12:06:57.112 CallCtrl:nIncomingCall [CM503001]: Call(66): Incoming call from 3351254271@(Ln.10000@mclink) to [sip:[email protected]:5060]
12:06:56.877 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:800

 

[anonymous]

Stesso problema... qualcuno ha risolto?

 

[jimmyc]

Ti sei collegato alla coda?

 

[anonymous]

Tutto ok, non so come ma gli interni si erano scollegati dalla coda e nn me ne ero accorto, è basato ricollegarli alla coda che tutto è tornato a funzionare.

 

[jimmyc]

Perfetto.

Ciao