Cordless M9 Snom - Rispondono da soli

[anonymous]

Buongiorno ragazzi, ho un cliente che lamenta uno strano problema con 2 cordless snom m2. Praticamente rispondono da soli alle chiamate entranti, e sembra che lo facciano random, alcune volte sì, mentre altre continuano a squillare finchè, giustamente, non si risponde.

Avete qualche esperienza/info in merito a questa strana situazione?

 

[anonymous]

Ecco il log cdel centralino per una chiamata "Incriminata"...


15:23:24.191 [CM503008]: Call(77): Call is terminated
15:23:22.722 Currently active calls - 1: [77]
15:22:50.722 Currently active calls - 1: [77]
15:22:18.722 Currently active calls - 1: [77]
15:22:18.300 [CM503003]: Call(77): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.1.102:2048
15:22:18.269 [CM503003]: Call(77): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.1.103:5060
15:22:18.175 [CM503007]: Call(77): Device joined: sip:[email protected]:5060;transport=udp;line=m6n6cs
15:22:18.175 [CM503007]: Call(77): Device joined: sip:[email protected]:5060
15:22:17.050 [CM505001]: Ext.102: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom-m9/9.2.42-a] PBX contact: [sip:[email protected]:5060]
15:22:17.035 [CM503002]: Call(77): Alerting sip:[email protected]:5060;transport=udp;line=54h7n3
15:22:16.519 [CM505001]: Ext.101: Device info: Device Identified: [Man: Snom;Mod: 3xx series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom300/7.3.14] PBX contact: [sip:[email protected]:5060]
15:22:16.519 [CM503002]: Call(77): Alerting sip:[email protected]:2048;line=a9qvdbev
15:22:16.503 [CM505001]: Ext.103: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom-m9/9.2.42-a] PBX contact: [sip:[email protected]:5060]
15:22:16.488 [CM503002]: Call(77): Alerting sip:[email protected]:5060;transport=udp;line=m6n6cs
15:22:16.441 [CM503025]: Call(77): Calling RingAll801:101Ext.101102Ext.102103Ext.103@[Dev:sip:[email protected]:5060;transport=udp;line=m6n6cs]
15:22:16.425 [CM503025]: Call(77): Calling RingAll801:101Ext.101102Ext.102103Ext.103@[Dev:sip:[email protected]:5060;transport=udp;line=54h7n3]
15:22:16.410 [CM503025]: Call(77): Calling RingAll801:101Ext.101102Ext.102103Ext.103@[Dev:sip:[email protected]:2048;line=a9qvdbev]
15:22:16.394 [CM503004]: Call(77): Route 1: RingAll801:101Ext.101102Ext.102103Ext.103@[Dev:sip:[email protected]:2048;line=a9qvdbev,Dev:sip:[email protected]:5060;transport=udp;line=54h7n3,Dev:sip:[email protected]:5060;transport=udp;line=m6n6cs]
15:22:16.378 [CM503010]: Making route(s) to
15:22:16.378 [CM505002]: Gateway:[patton_porta1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4112 JO EUI 00A0BA05CF0F R5.2 2009-01-14 H323 SIP FXS FXO M5T SIP Stack/4.0.26.26] PBX contact: [sip:[email protected]:5060]
15:22:16.363 [CM503001]: Call(77): Incoming call from anonymous@(Ln.10000@patton_porta1) to
15:22:16.363 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:801

 

[eurylink.com]

Esiste una funzionalità di risposta automatica nel menu di configurazione come per moltissimi telefoni SIP. Serve per quando si hanno le mani occupate e si utilizza l'auricolare. Verificherei la configurazione per vedere se accidentalmente non sia attivate. Nella peggiore delle ipotesi potresti optare per un reset a default e reimpostarlo.