Ciao a tutti,
da qualche giorno questo problema. Il Gateway Patton 4114 all'improvviso si scollega e ricollega da solo, senza che io faccia riavvi del server o del patton. La chiamata a volte fallisce anche quando il patton si ricollega, ovvero provo a chiamare ma non riesco ad arrivare alla linea sentendo il segnale di libero.
Premetto di non aver fatto nessuna modifica, ho per scrupolo effettuato un controllo al firewall tramite il checker di cui segue il risultato:
3CX Firewall Checker, v1.0. Copyright (C) 3CX Ltd. All rights reserved.
: Phase 1, checking servers connection, please wait...
: Stun Checker service is reachable. Phase 1 check passed.
: Phase 2a, Check Port Forwarding to UDP SIP port, please wait...
: UDP SIP Port is set to 5060. Response received WITH TRANSLATION 5061::5060. Phase 2a check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit https://www.3cx.com/blog/docs/firewall-checker/
: Phase 2b. Check Port Forwarding to TCP SIP port, please wait...
: TCP SIP Port is set to 5060. Response received WITH TRANSLATION 5061::5060. Phase 2b check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit https://www.3cx.com/blog/docs/firewall-checker/
: Phase 3. Check Port Forwarding to TCP Tunnel port, please wait...
: TCP TUNNEL Port is set to 5090. Response received correctly with no translation. Phase 3 check passed.
: Phase 4. Check Port Forwarding to RTP external port range, please wait...
: UDP RTP Port 9000. Response received correctly with no translation. Phase 4-01 check passed.
: UDP RTP Port 9001. Response received correctly with no translation. Phase 4-02 check passed.
: UDP RTP Port 9002. Response received correctly with no translation. Phase 4-03 check passed.
: UDP RTP Port 9003. Response received correctly with no translation. Phase 4-04 check passed.
: UDP RTP Port 9004. Response received correctly with no translation. Phase 4-05 check passed.
: UDP RTP Port 9005. Response received correctly with no translation. Phase 4-06 check passed.
: UDP RTP Port 9006. Response received correctly with no translation. Phase 4-07 check passed.
: UDP RTP Port 9007. Response received correctly with no translation. Phase 4-08 check passed.
: UDP RTP Port 9008. Response received correctly with no translation. Phase 4-09 check passed.
: UDP RTP Port 9009. Response received correctly with no translation. Phase 4-10 check passed.
: UDP RTP Port 9010. Response received correctly with no translation. Phase 4-11 check passed.
: UDP RTP Port 9011. Response received correctly with no translation. Phase 4-12 check passed.
: UDP RTP Port 9012. Response received correctly with no translation. Phase 4-13 check passed.
: UDP RTP Port 9013. Response received correctly with no translation. Phase 4-14 check passed.
: UDP RTP Port 9014. Response received correctly with no translation. Phase 4-15 check passed.
: UDP RTP Port 9015. Response received correctly with no translation. Phase 4-16 check passed.
: UDP RTP Port 9016. Response received correctly with no translation. Phase 4-17 check passed.
: UDP RTP Port 9017. Response received correctly with no translation. Phase 4-18 check passed.
: UDP RTP Port 9018. Response received correctly with no translation. Phase 4-19 check passed.
: UDP RTP Port 9019. Response received correctly with no translation. Phase 4-20 check passed.
: UDP RTP Port 9020. Response received correctly with no translation. Phase 4-21 check passed.
: UDP RTP Port 9021. Response received correctly with no translation. Phase 4-22 check passed.
: UDP RTP Port 9022. Response received correctly with no translation. Phase 4-23 check passed.
: UDP RTP Port 9023. Response received correctly with no translation. Phase 4-24 check passed.
: UDP RTP Port 9024. Response received correctly with no translation. Phase 4-25 check passed.
: UDP RTP Port 9025. Response received correctly with no translation. Phase 4-26 check passed.
: UDP RTP Port 9026. Response received correctly with no translation. Phase 4-27 check passed.
: UDP RTP Port 9027. Response received correctly with no translation. Phase 4-28 check passed.
: UDP RTP Port 9028. Response received correctly with no translation. Phase 4-29 check passed.
: UDP RTP Port 9029. Response received correctly with no translation. Phase 4-30 check passed.
: UDP RTP Port 9030. Response received correctly with no translation. Phase 4-31 check passed.
: UDP RTP Port 9031. Response received correctly with no translation. Phase 4-32 check passed.
: UDP RTP Port 9032. Response received correctly with no translation. Phase 4-33 check passed.
: UDP RTP Port 9033. Response received correctly with no translation. Phase 4-34 check passed.
: UDP RTP Port 9034. Response received correctly with no translation. Phase 4-35 check passed.
: UDP RTP Port 9035. Response received correctly with no translation. Phase 4-36 check passed.
: UDP RTP Port 9036. Response received correctly with no translation. Phase 4-37 check passed.
: UDP RTP Port 9037. Response received correctly with no translation. Phase 4-38 check passed.
: UDP RTP Port 9038. Response received correctly with no translation. Phase 4-39 check passed.
: UDP RTP Port 9039. Response received correctly with no translation. Phase 4-40 check passed.
: UDP RTP Port 9040. Response received correctly with no translation. Phase 4-41 check passed.
: UDP RTP Port 9041. Response received correctly with no translation. Phase 4-42 check passed.
: UDP RTP Port 9042. Response received correctly with no translation. Phase 4-43 check passed.
: UDP RTP Port 9043. Response received correctly with no translation. Phase 4-44 check passed.
: UDP RTP Port 9044. Response received correctly with no translation. Phase 4-45 check passed.
: UDP RTP Port 9045. Response received correctly with no translation. Phase 4-46 check passed.
: UDP RTP Port 9046. Response received correctly with no translation. Phase 4-47 check passed.
: UDP RTP Port 9047. Response received correctly with no translation. Phase 4-48 check passed.
: UDP RTP Port 9048. Response received correctly with no translation. Phase 4-49 check passed.
: UDP RTP Port 9049. Response received correctly with no translation. Phase 4-50 check passed.
Application exit code is 2
L'avviso che si visualizza dal log degli eventi del server quando si prova a chiamare é
TIPO EVENTO: warning
ID EVENTO: 12294
DESCRIZIONE: Call to @(Ln.10004@Patton2) has failed. [ V4 0.0.0.0:0 UNKNOWN_TRANSPORT target domain=unspecified mFlowKey=0 ] replied: 503 Service Unavailable; warning: ; internal.
Il Log delle attività invece:
10:47:24.011 [CM503025]: Call(16): Calling PSTNline:800718800@(Ln.10004@Patton2)@[Dev:sip:[email protected]:5060]
10:47:23.964 [CM503004]: Call(16): Route 2: PSTNline:800718800@(Ln.10008@Patton)@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5064,Dev:sip:[email protected]:5066]
10:47:23.964 [CM503004]: Call(16): Route 1: PSTNline:800718800@(Ln.10004@Patton2)@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5064]
10:47:23.963 [CM503010]: Making route(s) to
10:47:23.962 [CM505001]: Ext.112: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.18815.0] PBX contact: [sip:[email protected]:5060]
10:47:23.961 [CM503001]: Call(16): Incoming call from Ext.112 to
Quale può essere la causa di questo errore interno!? Come potrei fare ad avere maggiori informazioni?
Grazie mille a tutti!
da qualche giorno questo problema. Il Gateway Patton 4114 all'improvviso si scollega e ricollega da solo, senza che io faccia riavvi del server o del patton. La chiamata a volte fallisce anche quando il patton si ricollega, ovvero provo a chiamare ma non riesco ad arrivare alla linea sentendo il segnale di libero.
Premetto di non aver fatto nessuna modifica, ho per scrupolo effettuato un controllo al firewall tramite il checker di cui segue il risultato:
3CX Firewall Checker, v1.0. Copyright (C) 3CX Ltd. All rights reserved.
: Phase 1, checking servers connection, please wait...
: Stun Checker service is reachable. Phase 1 check passed.
: Phase 2a, Check Port Forwarding to UDP SIP port, please wait...
: UDP SIP Port is set to 5060. Response received WITH TRANSLATION 5061::5060. Phase 2a check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit https://www.3cx.com/blog/docs/firewall-checker/
: Phase 2b. Check Port Forwarding to TCP SIP port, please wait...
: TCP SIP Port is set to 5060. Response received WITH TRANSLATION 5061::5060. Phase 2b check passed with WARNINGS. Some functionality will be LIMITED. For more information, please visit https://www.3cx.com/blog/docs/firewall-checker/
: Phase 3. Check Port Forwarding to TCP Tunnel port, please wait...
: TCP TUNNEL Port is set to 5090. Response received correctly with no translation. Phase 3 check passed.
: Phase 4. Check Port Forwarding to RTP external port range, please wait...
: UDP RTP Port 9000. Response received correctly with no translation. Phase 4-01 check passed.
: UDP RTP Port 9001. Response received correctly with no translation. Phase 4-02 check passed.
: UDP RTP Port 9002. Response received correctly with no translation. Phase 4-03 check passed.
: UDP RTP Port 9003. Response received correctly with no translation. Phase 4-04 check passed.
: UDP RTP Port 9004. Response received correctly with no translation. Phase 4-05 check passed.
: UDP RTP Port 9005. Response received correctly with no translation. Phase 4-06 check passed.
: UDP RTP Port 9006. Response received correctly with no translation. Phase 4-07 check passed.
: UDP RTP Port 9007. Response received correctly with no translation. Phase 4-08 check passed.
: UDP RTP Port 9008. Response received correctly with no translation. Phase 4-09 check passed.
: UDP RTP Port 9009. Response received correctly with no translation. Phase 4-10 check passed.
: UDP RTP Port 9010. Response received correctly with no translation. Phase 4-11 check passed.
: UDP RTP Port 9011. Response received correctly with no translation. Phase 4-12 check passed.
: UDP RTP Port 9012. Response received correctly with no translation. Phase 4-13 check passed.
: UDP RTP Port 9013. Response received correctly with no translation. Phase 4-14 check passed.
: UDP RTP Port 9014. Response received correctly with no translation. Phase 4-15 check passed.
: UDP RTP Port 9015. Response received correctly with no translation. Phase 4-16 check passed.
: UDP RTP Port 9016. Response received correctly with no translation. Phase 4-17 check passed.
: UDP RTP Port 9017. Response received correctly with no translation. Phase 4-18 check passed.
: UDP RTP Port 9018. Response received correctly with no translation. Phase 4-19 check passed.
: UDP RTP Port 9019. Response received correctly with no translation. Phase 4-20 check passed.
: UDP RTP Port 9020. Response received correctly with no translation. Phase 4-21 check passed.
: UDP RTP Port 9021. Response received correctly with no translation. Phase 4-22 check passed.
: UDP RTP Port 9022. Response received correctly with no translation. Phase 4-23 check passed.
: UDP RTP Port 9023. Response received correctly with no translation. Phase 4-24 check passed.
: UDP RTP Port 9024. Response received correctly with no translation. Phase 4-25 check passed.
: UDP RTP Port 9025. Response received correctly with no translation. Phase 4-26 check passed.
: UDP RTP Port 9026. Response received correctly with no translation. Phase 4-27 check passed.
: UDP RTP Port 9027. Response received correctly with no translation. Phase 4-28 check passed.
: UDP RTP Port 9028. Response received correctly with no translation. Phase 4-29 check passed.
: UDP RTP Port 9029. Response received correctly with no translation. Phase 4-30 check passed.
: UDP RTP Port 9030. Response received correctly with no translation. Phase 4-31 check passed.
: UDP RTP Port 9031. Response received correctly with no translation. Phase 4-32 check passed.
: UDP RTP Port 9032. Response received correctly with no translation. Phase 4-33 check passed.
: UDP RTP Port 9033. Response received correctly with no translation. Phase 4-34 check passed.
: UDP RTP Port 9034. Response received correctly with no translation. Phase 4-35 check passed.
: UDP RTP Port 9035. Response received correctly with no translation. Phase 4-36 check passed.
: UDP RTP Port 9036. Response received correctly with no translation. Phase 4-37 check passed.
: UDP RTP Port 9037. Response received correctly with no translation. Phase 4-38 check passed.
: UDP RTP Port 9038. Response received correctly with no translation. Phase 4-39 check passed.
: UDP RTP Port 9039. Response received correctly with no translation. Phase 4-40 check passed.
: UDP RTP Port 9040. Response received correctly with no translation. Phase 4-41 check passed.
: UDP RTP Port 9041. Response received correctly with no translation. Phase 4-42 check passed.
: UDP RTP Port 9042. Response received correctly with no translation. Phase 4-43 check passed.
: UDP RTP Port 9043. Response received correctly with no translation. Phase 4-44 check passed.
: UDP RTP Port 9044. Response received correctly with no translation. Phase 4-45 check passed.
: UDP RTP Port 9045. Response received correctly with no translation. Phase 4-46 check passed.
: UDP RTP Port 9046. Response received correctly with no translation. Phase 4-47 check passed.
: UDP RTP Port 9047. Response received correctly with no translation. Phase 4-48 check passed.
: UDP RTP Port 9048. Response received correctly with no translation. Phase 4-49 check passed.
: UDP RTP Port 9049. Response received correctly with no translation. Phase 4-50 check passed.
Application exit code is 2
L'avviso che si visualizza dal log degli eventi del server quando si prova a chiamare é
TIPO EVENTO: warning
ID EVENTO: 12294
DESCRIZIONE: Call to @(Ln.10004@Patton2) has failed. [ V4 0.0.0.0:0 UNKNOWN_TRANSPORT target domain=unspecified mFlowKey=0 ] replied: 503 Service Unavailable; warning: ; internal.
Il Log delle attività invece:
10:47:24.011 [CM503025]: Call(16): Calling PSTNline:800718800@(Ln.10004@Patton2)@[Dev:sip:[email protected]:5060]
10:47:23.964 [CM503004]: Call(16): Route 2: PSTNline:800718800@(Ln.10008@Patton)@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5064,Dev:sip:[email protected]:5066]
10:47:23.964 [CM503004]: Call(16): Route 1: PSTNline:800718800@(Ln.10004@Patton2)@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5064]
10:47:23.963 [CM503010]: Making route(s) to
10:47:23.962 [CM505001]: Ext.112: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.18815.0] PBX contact: [sip:[email protected]:5060]
10:47:23.961 [CM503001]: Call(16): Incoming call from Ext.112 to
Quale può essere la causa di questo errore interno!? Come potrei fare ad avere maggiori informazioni?
Grazie mille a tutti!
