[risolto]nessuna voce anche tra interni, con hardware phone

[anonymous]

Salve a tutti!
Premetto che pubblicherò eventuali log domattina, dopo una giornata estenuante da un mio cliente.
Ho un 3cx server v10 sp3 su win7 x86. Come router un netgear associato a Switch Baseline 2226 Plus (ex 3com).
Ho configurato un account messagenet, e fin qui tutto ok. Usando 3cx softphone riesco a ricevere chiamate.

Il problema nasce quando abbiamo implementato dei Grandstream GXP-280 supportati da 3cx.

Create le estensioni, registrate e configurati i telefoni mediante provisioning, che avevano impostazioni di fabbrica e l'ultimo firmware già installato (nuovi).

Risultato il telefono squilla, ma non c'e' audio quando provo a chiamare.

Inoltre chiamando da interno ad interno, squilla ma non c'e' audio (nemmeno il tono di quando si sta chiamando).

Con softphone funziona. Fatto test firewall da consolle win, tutto ok.

Ho provato ad eliminare il netgear che ha un firewall elementare all'interno, sostituendolo con modem-router adsl senza firewall. Il baseline 2226 non l'ho toccato, senza soluzioni proverò a smanacciarci domani.

Cosa può essere? perchè non si sente audio nemmeno tra due interni che però suonano? Io le impostazioni dei suddetti telefoni le ho lasciate così com'erano, inclusi i codecs, come su consiglio della guida (c'e' scritto di non toccare le impostazioni, e se quello è il caso, resettare a impostazioni di fabbrica).

Grazie,

Anto

 

[anonymous]

log :

10:17:40.609|.StunClient.cpp(356)|Log2|STUN|StunClient:nInitTests:[CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server [ V4 96.9.132.83:3478 UDP target domain=unspecified mFlowKey=0 ] over Transport [ V4 192.168.1.5:5060 UDP target domain=unspecified mFlowKey=0 ]
10:35:50.605|.CallMgr.cpp(1292)|Log2|CallManager|CallMgr:nRemoveIPs:IP(s) removed:[192.168.1.5]
10:36:10.743|.CallMgr.cpp(1257)|Log2|CallManager|CallMgr:nAddIPs:IP(s) added:[192.168.1.5]
10:36:10.829|.Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10001@Accettazione Messagenet
10:36:10.843|.Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10000@Primo Piano
10:36:10.890|.Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10002@Messagenet Shop
10:36:11.050|.Registrar.cpp(575)|Log2|Registrar|ClientRegs:nSuccess:[CM504004]: Registration succeeded for: 10001@Accettazione Messagenet
10:36:11.090|.Registrar.cpp(575)|Log2|Registrar|ClientRegs:nSuccess:[CM504004]: Registration succeeded for: 10000@Primo Piano
10:36:11.130|.Registrar.cpp(575)|Log2|Registrar|ClientRegs:nSuccess:[CM504004]: Registration succeeded for: 10002@Messagenet Shop
10:37:40.839|.StunClient.cpp(356)|Log2|STUN|StunClient:nInitTests:[CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server [ V4 96.9.132.83:3478 UDP target domain=unspecified mFlowKey=0 ] over Transport [ V4 192.168.1.5:5060 UDP target domain=unspecified mFlowKey=0 ]
10:37:40.982|.StunClient.cpp(141)|Log2|STUN|StunClient:rocess:[CM506003]: Resolved SIP external IPort has changed to ([ V4 79.16.248.204:5060 UDP target domain=unspecified mFlowKey=0 ]) on Transport [ V4 192.168.1.5:5060 UDP target domain=unspecified mFlowKey=0 ]
10:37:41.085|.Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10001@Accettazione Messagenet
10:37:41.100|.Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10000@Primo Piano
10:37:41.136|.Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10002@Messagenet Shop
10:37:41.307|.Registrar.cpp(575)|Log2|Registrar|ClientRegs:nSuccess:[CM504004]: Registration succeeded for: 10001@Accettazione Messagenet
10:37:41.347|.Registrar.cpp(575)|Log2|Registrar|ClientRegs:nSuccess:[CM504004]: Registration succeeded for: 10000@Primo Piano
10:37:41.386|.Registrar.cpp(575)|Log2|Registrar|ClientRegs:nSuccess:[CM504004]: Registration succeeded for: 10002@Messagenet Shop
10:39:07.505|.Line.cpp(355)|Log2||LineCfg::getInboundTarget:[CM503012]: Inbound office hours rule (unnamed) for 10001 forwards to DN:102
10:39:07.669|.CallCtrl.cpp(330)|Log2||CallCtrl:nIncomingCall:[CM503001]: Call(11): Incoming call from +393939889693@(Ln.10001@Accettazione Messagenet) to
10:39:07.672|.Line.cpp(1443)|Log2||Line:rintEndpointInfo:[CM505003]: Provider:[Accettazione Messagenet] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [victor] PBX contact: [sip:[email protected]:5060]
10:39:07.677|.CallCtrl.cpp(508)|Log3||CallCtrl:nSelectRouteReq:[CM503010]: Making route(s) to
10:39:07.678|.CallCtrl.cpp(674)|Log2||CallCtrl:nSelectRouteReq:[CM503004]: Call(11): Route 1: Ext:Ext.102@[Dev:sip:[email protected]:5060;transport=udp;user=phone]
10:39:07.713|.Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(11): Calling Ext:Ext.102@[Dev:sip:[email protected]:5060;transport=udp;user=phone]
10:39:07.859|.CallLeg.cpp(315)|Log3||CallLeg:nAnswer:[CM503002]: Call(11): Alerting sip:[email protected]:5060;transport=udp;user=phone
10:39:07.860|.Extension.cpp(1406)|Log3||Extension:rintEndpointInfo:[CM505001]: Ext.102: Device info: Device Identified: [Man: GrandStream;Mod: GXP series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP280 1.2.5.3] PBX contact: [sip:[email protected]:5060]
10:39:14.838|.CallCtrl.cpp(851)|Log2||CallCtrl:nLegConnected:[CM503007]: Call(11): Device joined: sip:[email protected]:5061
10:39:14.841|.CallCtrl.cpp(851)|Log2||CallCtrl:nLegConnected:[CM503007]: Call(11): Device joined: sip:[email protected]:5060;transport=udp;user=phone
10:39:17.487|.Extension.cpp(416)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.104: a contact is unregistered. Contact(s): []
10:39:31.868|.Call.cpp(42)|Log3||??:Currently active calls - 1: [11]
10:39:38.558|.Call.cpp(1341)|Log2||Call::Terminate:[CM503008]: Call(11): Call is terminated
10:39:47.527|.Extension.cpp(416)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.103: a contact is unregistered. Contact(s): []
10:40:52.376|.CallMgr.cpp(1292)|Log2|CallManager|CallMgr:nRemoveIPs:IP(s) removed:[192.168.1.5]
10:41:22.565|.CallMgr.cpp(1257)|Log2|CallManager|CallMgr:nAddIPs:IP(s) added:[192.168.1.5]
10:41:22.654|.Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10001@Accettazione Messagenet
10:41:22.676|.Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10000@Primo Piano
10:41:22.709|.Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10002@Messagenet Shop
10:41:50.263|.Registrar.cpp(602)|Log2|Registrar|ClientRegs:nFailure:[CM504005]: Registration failed for: 10002@Messagenet Shop; Cause: 408 Request Timeout; internal
10:41:50.735|.Registrar.cpp(602)|Log2|Registrar|ClientRegs:nFailure:[CM504005]: Registration failed for: 10001@Accettazione Messagenet; Cause: 408 Request Timeout; internal
10:41:50.824|.Registrar.cpp(602)|Log2|Registrar|ClientRegs:nFailure:[CM504005]: Registration failed for: 10000@Primo Piano; Cause: 408 Request Timeout; internal
10:42:30.694|.Registrar.cpp(575)|Log2|Registrar|ClientRegs:nSuccess:[CM504004]: Registration succeeded for: 10001@Accettazione Messagenet
10:42:30.736|.Registrar.cpp(575)|Log2|Registrar|ClientRegs:nSuccess:[CM504004]: Registration succeeded for: 10000@Primo Piano
10:42:30.777|.Registrar.cpp(575)|Log2|Registrar|ClientRegs:nSuccess:[CM504004]: Registration succeeded for: 10002@Messagenet Shop
10:42:36.169|.Extension.cpp(406)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.104: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=udp;user=phone/104]
10:42:46.079|.Extension.cpp(406)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.103: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=udp;user=phone/103]
10:42:59.020|.Line.cpp(355)|Log2||LineCfg::getInboundTarget:[CM503012]: Inbound office hours rule (unnamed) for 10001 forwards to DN:102
10:42:59.248|.CallCtrl.cpp(330)|Log2||CallCtrl:nIncomingCall:[CM503001]: Call(12): Incoming call from +393939889693@(Ln.10001@Accettazione Messagenet) to
10:42:59.250|.Line.cpp(1443)|Log2||Line:rintEndpointInfo:[CM505003]: Provider:[Accettazione Messagenet] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [lima] PBX contact: [sip:[email protected]:5060]
10:42:59.254|.CallCtrl.cpp(508)|Log3||CallCtrl:nSelectRouteReq:[CM503010]: Making route(s) to
10:42:59.255|.CallCtrl.cpp(674)|Log2||CallCtrl:nSelectRouteReq:[CM503004]: Call(12): Route 1: Ext:Ext.102@[Dev:sip:[email protected]:5060;transport=udp;user=phone]
10:42:59.279|.Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(12): Calling Ext:Ext.102@[Dev:sip:[email protected]:5060;transport=udp;user=phone]
10:42:59.364|.CallLeg.cpp(315)|Log3||CallLeg:nAnswer:[CM503002]: Call(12): Alerting sip:[email protected]:5060;transport=udp;user=phone
10:42:59.365|.Extension.cpp(1406)|Log3||Extension:rintEndpointInfo:[CM505001]: Ext.102: Device info: Device Identified: [Man: GrandStream;Mod: GXP series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP280 1.2.5.3] PBX contact: [sip:[email protected]:5060]
10:43:06.155|.CallLeg.cpp(326)|Log2||CallLeg:nFailure:[CM503003]: Call(12): Call to sip:[email protected]:5060 has failed; Cause: 486 Busy; from IP:192.168.1.102:5060
10:43:06.159|.CallCtrl.cpp(806)|Log2||CallCtrl:nRerouteReq:[CM503005]: Call(12): Forwarding: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=2551ef71f491cccc]
10:43:06.172|.Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(12): Calling Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=2551ef71f491cccc]
10:43:06.363|.CallLeg.cpp(315)|Log3||CallLeg:nAnswer:[CM503002]: Call(12): Alerting sip:[email protected]:40600;rinstance=2551ef71f491cccc
10:43:06.363|.Extension.cpp(1406)|Log3||Extension:rintEndpointInfo:[CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
10:43:06.374|.CallCtrl.cpp(851)|Log2||CallCtrl:nLegConnected:[CM503007]: Call(12): Device joined: sip:[email protected]:5061
10:43:06.376|.CallCtrl.cpp(851)|Log2||CallCtrl:nLegConnected:[CM503007]: Call(12): Device joined: sip:[email protected]:40600;rinstance=2551ef71f491cccc
10:43:15.868|.Call.cpp(42)|Log3||??:Currently active calls - 1: [12]
10:43:19.945|.SLServer.cpp(852)|Log2|MediaServer|MediaServerReporting:TMFhandler:[MS211000] C:12.1: 193.227.104.40:35736 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
10:43:20.760|.Line.cpp(1443)|Log2||Line:rintEndpointInfo:[CM505003]: Provider:[Accettazione Messagenet] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [lima] PBX contact: [sip:[email protected]:5060]
10:43:20.761|.CallCtrl.cpp(508)|Log3||CallCtrl:nSelectRouteReq:[CM503010]: Making route(s) to
10:43:20.762|.CallCtrl.cpp(666)|Log2||CallCtrl:nSelectRouteReq:[CM503017]: Call(12): Target is not registered: Ext.100
10:43:20.762|.Call.cpp(1054)|Log2||Call::RouteFailed:[CM503016]: Call(12): Attempt to reach failed. Reason: Not Registered
10:43:20.764|.CallCtrl.cpp(806)|Log2||CallCtrl:nRerouteReq:[CM503005]: Call(12): Forwarding: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=2551ef71f491cccc]
10:43:20.818|.Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(12): Calling Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=2551ef71f491cccc]
10:43:20.972|.CallLeg.cpp(315)|Log3||CallLeg:nAnswer:[CM503002]: Call(12): Alerting sip:[email protected]:40600;rinstance=2551ef71f491cccc
10:43:20.973|.Extension.cpp(1406)|Log3||Extension:rintEndpointInfo:[CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
10:43:20.988|.CallCtrl.cpp(851)|Log2||CallCtrl:nLegConnected:[CM503007]: Call(12): Device joined: sip:[email protected]:40600;rinstance=2551ef71f491cccc
10:43:24.873|.Registrar.cpp(575)|Log2|Registrar|ClientRegs:nSuccess:[CM504004]: Registration succeeded for: 10001@Accettazione Messagenet
10:43:24.925|.Registrar.cpp(575)|Log2|Registrar|ClientRegs:nSuccess:[CM504004]: Registration succeeded for: 10000@Primo Piano
10:43:24.971|.Registrar.cpp(575)|Log2|Registrar|ClientRegs:nSuccess:[CM504004]: Registration succeeded for: 10002@Messagenet Shop
10:43:26.506|.Call.cpp(1341)|Log2||Call::Terminate:[CM503008]: Call(12): Call is terminated
10:46:49.806|.CallCtrl.cpp(330)|Log2||CallCtrl:nIncomingCall:[CM503001]: Call(13): Incoming call from Ext.102 to
10:46:49.812|.Extension.cpp(1406)|Log3||Extension:rintEndpointInfo:[CM505001]: Ext.102: Device info: Device Identified: [Man: GrandStream;Mod: GXP series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP280 1.2.5.3] PBX contact: [sip:[email protected]:5060]
10:46:49.817|.CallCtrl.cpp(508)|Log3||CallCtrl:nSelectRouteReq:[CM503010]: Making route(s) to
10:46:49.819|.CallCtrl.cpp(674)|Log2||CallCtrl:nSelectRouteReq:[CM503004]: Call(13): Route 1: Ext:Ext.103@[Dev:sip:[email protected]:5060;transport=udp;user=phone]
10:46:49.859|.Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(13): Calling Ext:Ext.103@[Dev:sip:[email protected]:5060;transport=udp;user=phone]
10:46:49.956|.CallLeg.cpp(315)|Log3||CallLeg:nAnswer:[CM503002]: Call(13): Alerting sip:[email protected]:5060;transport=udp;user=phone
10:46:49.956|.Extension.cpp(1406)|Log3||Extension:rintEndpointInfo:[CM505001]: Ext.103: Device info: Device Identified: [Man: GrandStream;Mod: GXP series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP280 1.2.5.3] PBX contact: [sip:[email protected]:5060]
10:46:59.868|.Call.cpp(42)|Log3||??:Currently active calls - 1: [13]
10:47:09.895|.CallCtrl.cpp(806)|Log2||CallCtrl:nRerouteReq:[CM503005]: Call(13): Forwarding: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=2551ef71f491cccc]
10:47:09.952|.Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(13): Calling Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=2551ef71f491cccc]
10:47:09.965|.CallLeg.cpp(326)|Log2||CallLeg:nFailure:[CM503003]: Call(13): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Cancelled; from IP:192.168.1.103:5060
10:47:10.065|.CallLeg.cpp(315)|Log3||CallLeg:nAnswer:[CM503002]: Call(13): Alerting sip:[email protected]:40600;rinstance=2551ef71f491cccc
10:47:10.066|.Extension.cpp(1406)|Log3||Extension:rintEndpointInfo:[CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
10:47:10.077|.CallCtrl.cpp(851)|Log2||CallCtrl:nLegConnected:[CM503007]: Call(13): Device joined: sip:[email protected]:5060;transport=udp;user=phone
10:47:10.080|.CallCtrl.cpp(851)|Log2||CallCtrl:nLegConnected:[CM503007]: Call(13): Device joined: sip:[email protected]:40600;rinstance=2551ef71f491cccc
10:47:31.868|.Call.cpp(42)|Log3||??:Currently active calls - 1: [13]
10:47:34.120|.Call.cpp(1341)|Log2||Call::Terminate:[CM503008]: Call(13): Call is terminated

 

[anonymous]

Allora, per chi dovesse riscontrare un problema analogo con i telefoni GrandStream:

Accertatevi che il vostro cliente ( o voi stessi) abbiate inserito lo spinotto della cornetta nella corretta sede: infatti i Grandstream ne hanno 2: uno per l'handset (cornetta), uno per l'headset (cuffia+mic), apparentemente uguali!
6 ore di sputasangue...!!!!!!

Ciao alla prox!

 

[byfabers]

salve non capisco perché non si sente il tono di chiamata quando faccio una chiamata in uscita, si sente direttamente il pronto a chi chiamo. Cosa può essere grazie

 

[MarcelloL_3CX]

scusa byfabers, ma non capisco cosa centri il tuo intervento in questo vecchio 3d....

per quanto riguardala tua richiesta, invece, non capisco cosa intendi...