Usate prompt e azioni basate sui ruoli per guidare ogni conversazione. Gli Agenti IA di 3CX possono fare molto di più che rispondere a delle domande. Con gli strumenti agentici (agentic tools), possono utilizzare le informazioni del centralino in tempo reale ed eseguire azioni supportate durante una conversazione. Ciò significa che un Agente IA può comprendere ciò di cui il chi [...]
This guide describes how to configure HTTPS / SSL for 3CX Phone System 11 installed on an Abyss Web Server. You need to be running 3CX Phone System Version 11 Build 27011 or later.
This guide describes how to configure 3CX Phone System 11 installed on IIS Web Server with HTTPS / SSL. It’s important to be running 3CX Phone System Version 11 Build 27011 or higher. This guide applies to 3CX Phone System deployments installed on IIS server 7.
One of the new features included in version 3 of 3CX Voice Application Designer is the ability to create a deployment package. This is a very useful tool for developers of voice applications, which simplifies deployment into production without having to establish a network connection between the developer’s machine and the server.
The recently released 3CX Voice Application Designer version 3 includes a new feature which allows for converting text to speech (TTS), i.e.
When troubleshooting certain issues, it is useful to know what information is being sent and received over the network. This makes it possible to close in on the source of the problem encountered.
When troubleshooting an issue, 3CX support team may ask you to generate the support files.
3CX Voice Application Designer (VAD) is a tool that allows 3CX users to easily create voice applications. Using the predefined functional blocks, you can easily design the call flow graphically, without requiring any programming skills. This article will illustrate how to create a voice application which reads out a sequence of numbers that have been pressed by the caller.
A remote extension is an extension that will be used remotely. The extension will be connecting to 3CX Phone System over the internet, and can make and receive calls to other extensions and to external numbers.
This guide illustrates how SIP, Audio and Data traffic is transmitted over the network when 3CX Phone System is used. This will depend on the backend infrastructure and network topology, and this guide helps administrators understand how 3CX operates in different scenarios. If a combination of topologies is used, 3CX Phone System will route traffic as needed
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